Last Updated: July 2026

This Privacy Policy describes how cupmee.com (the "Site", "we", "us", or "our"), operated by Suzhou Yueyang Trading Co., Ltd., collects, uses, and discloses your Personal Information when you visit our Site or make a purchase from us.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

By accessing or using CUPMEE.com, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our Site, we collect certain information about your device, your interaction with our website, and information necessary to process your orders.

We may also collect additional information when you contact us for customer support.

In this Privacy Policy, "Personal Information" refers to information that can identify you directly or indirectly.

Device Information

Examples of Personal Information collected:

• Web browser type
• IP address
• Time zone
• Cookie information
• Device type
• Pages viewed
• Products viewed
• Search terms
• How you interact with our Site

Purpose of collection:

We collect this information to:

• Ensure our website displays correctly
• Improve website performance
• Analyze customer behavior
• Optimize our product collections, including mugs, tumblers, and drinkware categories

Source of collection:

Collected automatically through:

• Cookies
• Log files
• Web beacons
• Pixels
• Similar tracking technologies

Disclosure for business purposes:

This information may be shared with Shopify and analytics service providers that help us operate and improve our website.

Order Information

Examples of Personal Information collected:

When you place an order, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Order details
• Purchase history

Purpose of collection:

We use this information to:

• Process your order
• Complete payment transactions
• Arrange shipping and delivery
• Send order confirmations
• Provide tracking information
• Handle refunds and customer support
• Prevent fraudulent transactions
• Send marketing communications when permitted

Source of collection:

Collected directly from you during:

• Checkout
• Account registration
• Customer service communication

Disclosure for business purposes:

Your information may be shared with:

• Shopify
• Payment processors
• Shipping carriers
• Fulfillment partners

for the purpose of completing your order.

2. How We Use Your Personal Information

We use your Personal Information to provide and improve our services, including:

• Selling and delivering our products, including ceramic mugs, personalized cups, travel tumblers, insulated drinkware, and other lifestyle products
• Processing payments
• Managing orders
• Providing customer support
• Sending shipping updates
• Improving our website experience
• Understanding customer preferences
• Sending product updates and promotional offers when you have agreed to receive them

3. Sharing Personal Information

We share your Personal Information only when necessary to provide our services.

Shopify

Our online store is powered by Shopify.

Shopify processes certain customer information to provide ecommerce services, including payment processing, checkout functionality, and store operations.

You can learn more about Shopify's privacy practices here:

https://www.shopify.com/legal/privacy

Payment Providers

Payment information is securely processed through third-party payment providers.

We do not store your complete credit card information on our servers.

Shipping and Fulfillment Partners

We may share necessary information with shipping companies and fulfillment partners to:

• Prepare your order
• Deliver products
• Provide tracking updates

Legal Requirements

We may disclose your information when required by law or when necessary to:

• Respond to legal requests
• Protect our rights
• Prevent fraud
• Protect customer safety

4. Behavioral Advertising

We may use your Personal Information to provide relevant advertisements and improve our marketing campaigns.

We may use services including:

Google Analytics

Google Analytics helps us understand how visitors use our Site.

More information:

https://policies.google.com/privacy

Advertising Platforms

We may use advertising tools such as:

• Google Ads
• Meta Pixel
• Facebook and Instagram advertising tools

These services may collect information about your interactions with our website and advertisements to provide more relevant advertising.

5. Cookies

A cookie is a small file stored on your device when you visit our website.

We use cookies to:

• Remember shopping preferences
• Keep products in your shopping cart
• Understand website usage
• Improve website performance
• Provide personalized advertising

Cookies may include:

• Functional cookies
• Performance cookies
• Analytics cookies
• Advertising cookies
• Social media cookies

You can manage cookie settings through your browser preferences.

6. Your Rights

Depending on your location, you may have rights regarding your Personal Information.

These rights may include:

Access

The right to request access to the personal information we hold about you.

Correction

The right to request correction of inaccurate information.

Deletion

The right to request deletion of your personal information.

Marketing Opt-Out

The right to unsubscribe from promotional communications.

If you would like to exercise these rights, please contact us.

7. Data Retention

When you place an order through our Site, we retain your Order Information for our business records unless you request deletion.

We retain information only as long as necessary for:

• Completing transactions
• Providing customer service
• Meeting legal requirements
• Maintaining business records

8. Data Security

We take reasonable measures to protect your Personal Information.

These measures include:

• Secure payment processing
• Encrypted website connections
• Limited access to customer information

However, no online service can guarantee complete security.

9. Children's Privacy

CUPMEE.com is not intended for children under the applicable legal age.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• Website improvements
• Legal or regulatory requirements

Any updates will be posted on this page with the revised date.

11. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

Company Name:
Suzhou Yueyang Trading Co., Ltd.

Brand:
Cupmee

Email:
support@cupmee.com

Website:
https://cupmee.com