Last Updated: July 2026

At Cupmee, customer satisfaction is our priority. We want you to love your mugs and drinkware. If you are not completely satisfied with your purchase, we are here to help with our return and refund policy.

This policy explains your rights regarding returns, refunds, exchanges, and damaged products.

Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase is required.

Return Conditions

We accept returns for eligible products under the following conditions:

✅ The product arrives damaged.
✅ The wrong item was received.
✅ The product has a manufacturing defect.
✅ The customer changes their mind and meets our return requirements.

Returns are not accepted for:

• Products that have been used, washed, or damaged by the customer.
• Items without original packaging.
• Customized or personalized products unless they arrive damaged or contain a manufacturing error.

Damaged or Incorrect Items

Because our products are ceramic and carefully packaged, we take extra care to protect every order.

If your mug or drinkware arrives:

• Broken
• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery and provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

Our team will review your request and provide a suitable solution, including:

• Replacement
• Store credit
• Refund

Refund Process

Once your return request is approved and the item has been inspected (if required), we will process your refund.

Refunds will be issued to the original payment method.

Please allow:

5–10 business days

for the refund to appear in your account, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong product was sent.
• The product has a confirmed manufacturing defect.

Return instructions will be provided after your return request has been approved.

Order Cancellation

Orders can be canceled within 24 hours after purchase.

After an order has entered processing or production, cancellation may no longer be possible.

Customized products may begin production shortly after purchase and cannot be canceled once production has started.

Customized Products

For personalized and custom cups:

Due to the unique nature of customized products, returns or refunds are not available for:

• Customer-provided incorrect images
• Incorrect text entered by the customer
• Personal preference changes after production begins

However, if your customized product arrives damaged or contains a production error, please contact us and we will assist you.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

Email: support@cupmee.com

We will respond as soon as possible and help resolve your concern.